Furnt Ltd – Shipping Policy

Welcome to Furnt Ltd., where premium furniture meets a reliable, transparent, and customer-friendly delivery experience. This Shipping Policy outlines how and when we process, dispatch, and deliver your orders, as well as important terms relating to delivery times, tracking, customs, and shipment conditions.

1. Shipment Processing Times

1.1 Standard Processing

All orders placed before 1:00 PM on a business day begin processing the same day.
Orders placed after 1:00 PM will begin processing the next business day.
General processing time ranges from 1–3 business days, depending on the item type (small, large, pre-order).

1.2 High Order Volume

During seasonal peaks or unexpectedly high volume:

Processing and dispatch may be delayed by several days.
Additional transit time may occur.
If we anticipate significant delays, we will notify you via email or telephone.

1.3 Non-Business Days

Orders are not processed, dispatched, or delivered on:

Saturdays
Sundays
UK public holidays

2. Shipping Rates & Delivery Estimates

2.1 Free Delivery

Free standard delivery on orders over £100 to most UK Mainland locations.
Orders under £100 incur a £6.95 delivery fee.

2.2 Surcharges for Non-Mainland or Remote Regions

Deliveries to the following areas require additional charges (regardless of order value):

Northern Ireland
Scotland
Wales
Highlands
Cornwall
Any non-mainland region

We will contact you to confirm and collect these fees before dispatch.

2.3 Delivery Estimates

Standard UK delivery: 2–10 business days
Small items: 48 hours delivery for orders placed before 1 PM (DPD or ParcelForce)
Large items: Delivered within 3 days after warehouse collection (V&V or other partners)
Pre-order items: Longer lead times may apply

Delivery times are estimates and delays may occur depending on courier performance, weather, or access issues.

3. Shipment Confirmation & Tracking

3.1 Tracking Information

You will receive a Shipment Confirmation email once your order has dispatched.
This email includes:

Tracking number(s)
Courier name
Tracking numbers typically activate within 24 hours.

For large furniture deliveries, tracking may come directly from our third-party logistics partners via email or text.

3.2 Order Confirmation Email

Immediately after placing an order, you will receive an automated confirmation email with your order details.
Please ensure your email address is correct at checkout.

4. Geographic & Address Restrictions

4.1 Restrictions

We do not ship to:

PO Boxes
BFPO / APO / FPO military addresses

A physical address is required.

4.2 Address Accuracy

Please confirm your delivery details at checkout.
Changes cannot be made after 1 PM on the dispatch day.

If an incorrect address causes delivery failure:

A redelivery fee will be applied
Additional costs (e.g., return-to-sender charges) will be invoiced

5. Delivery Methods & Services

5.1 Small Items (DPD, Parcel Force)

Wall art, rugs, chairs, small tables, picture frames, etc.
Orders placed before 1 PM dispatch next day
Weekday deliveries only

5.2 Large Items (V&V or Other Carriers)

Sofas, beds, mattresses, TV units, dining tables
Collected within 2 days from our warehouse
Delivered within 3 days after dispatch
Courier will coordinate delivery date with you

5.3 Room of Choice

Included for all large items
Must be accessible and safe
Notify us early for upstairs delivery requirements

5.4 Assembly Services

Optional add-on for large furniture items
Must be paid in full before 1 PM on dispatch day
No changes after that cutoff

5.5 Express Delivery

Available on request.
Contact: enquiries@furnt.co.uk or 020 8050 1537
Additional charges apply.

5.6 Direct Supplier Shipments

Some items may ship directly from suppliers using different couriers.
Suppliers may contact you for scheduling.

6. Customs, Duties, and Taxes

For international shipments (if applicable), Furnt Ltd. is not responsible for:

Customs duties
Import taxes
VAT or local tariffs
Additional border fees

These charges are the customer’s responsibility.

7. Damages, Losses & Claims

7.1 Damage During Shipping

If your item arrives damaged:

Note the damage on the delivery record (if visible).
Take clear photos of the packaging and item.
Contact us within 14 days.

7.2 Save All Packaging

You must retain:

All original packaging
Damaged goods
Any inserts or protection materials

This is essential for courier inspections or claims.

7.3 Lost or Missing Shipments

Furnt is not liable for parcels lost or damaged in transit once handed to the courier.
You may need to file a claim directly with the courier using your tracking number.

If you need assistance, our support team can guide you.

8. Delivery Failures & Redelivery Fees

8.1 Access Issues

If delivery fails due to:

Narrow entrances
Blocked access
Unsafe conditions
No one home

Redelivery fees will apply.

8.2 Failed Client Collections

If the courier cannot deliver due to incorrect information or customer absence, re-delivery fees apply.

9. Refused Deliveries & Cancellations

If you cancel an order after dispatch, you may refuse delivery at your door.

Once the item is returned to our warehouse:

Refunds are processed within 28 working days
Return postage fees will be deducted (amount depends on item size & courier)

Please notify us immediately with:

Order ID
Tracking number
Postcode

This helps us locate the inbound return.

For complete cancellation and refund procedures, refer to our Returns & Refunds Policy.

10. Policy Updates

We may update this policy for operational, legal, or service-related reasons.
Please review before placing an order to stay informed.

11. Need Help?

Our dedicated support team is available Monday to Friday, from 9:00 AM to 5:00 PM, and we aim to respond to all enquiries within 24 hours.

Phone: 020 8050 3733
Email: enquiries@furnt.co.uk

Address:
Unit 37, IO Centre
Armstrong Road
London
SE18 6RS