Most orders are dispatched on a next-working-day courier service and typically arrive within 3-5 working days. Small to medium furniture takes 3-7 working days, and large items on 2-man or pallet delivery take 5-10 working days. Pre-order items are dispatched once back in stock.

Delivery is free on soft-furnishing orders over GBP75 (GBP5.99 under GBP75). Furniture delivery is calculated by size and weight at checkout, from GBP12.99 for small to medium items and from GBP69.99 for large 2-man or pallet items.

Yes. Express delivery (2 working days) is available at checkout for soft furnishings from GBP8.99, with a 12:00 noon cut-off, Monday to Friday. For express on small to medium furniture, email enquiries@furnt.co.uk; a surcharge applies. Express is not available to Northern Ireland, the Channel Islands, the Isle of Man and some remote areas.

Yes. For flats, couriers deliver to the building main entrance only (no stairs or lifts) unless a 2-man service is arranged for an additional charge. We deliver to Northern Ireland with a surcharge and slightly longer times - email enquiries@furnt.co.uk for a quote.

Large items such as sofas and beds use a 2-man delivery service: we arrange a date via WhatsApp or email and deliver to your room of choice between ground and second floor, at the driver discretion. Most sofa beds (excluding Click-Clack styles) can be delivered to the ground floor only.

Yes. You have 14 days from receipt to return an unwanted item. Items must be unused, unassembled, in resalable condition and in their original packaging. Returns without original packaging or outside these terms incur a 20% restocking and reboxing fee.

We can arrange courier collection. Collection fees per item are around GBP19.99-59.99 for dining chairs, stools, bedside cabinets and soft furnishings; GBP39.99-59.99 for accent chairs, dining tables and storage; and GBP59.99-79.99 for sofas, sofa beds, marble dining tables and TV units. For free-delivery orders, only the product cost is refunded - delivery and collection fees are non-refundable.

Standard orders can be cancelled on the same day they are placed. Pre-orders can be cancelled up to 48 hours before the in-stock date. After dispatch, cancellations are handled under our 14-day returns policy.

We do not offer an assembly service. Where assembly is needed, a downloadable Assembly Guide (PDF) is provided on the product page. Always check all parts before assembling - if anything is missing or damaged, stop and contact us within 7 days with photos.

Yes. Klarna is available at checkout so you can pay in flexible instalments.

Our support team is available Monday to Friday, 9am to 5pm (UK time) and aims to reply within 24 hours. Email enquiries@furnt.co.uk or use Live Chat on our Contact page.