Returns & Refunds

OUR RETURNS AND REFUNDS POLICY

If you've made a payment for an order, whether in part or in full, and later decide to cancel it, you'll receive a full reimbursement through the same payment method used initially. However, please note that due to our efficient order processing, changes or cancellations may not be possible once your order has been picked in our warehouse. Should you wish to cancel an order, please contact us as soon as possible.

  • In the event that your order has already been dispatched but you still desire a refund, kindly refuse the item upon delivery. Upon its return to us, your refund will be processed within 28 working days.
  • To expedite this process, please notify us promptly via phone or email after refusing the order, providing your order ID and postcode for swift order location and confirmation.
  • Please be advised that regardless of the carrier, return postage charges will apply, deducted from the refund and contingent upon the size of the item ordered.

We acknowledge that occasionally a product may not meet your expectations. Therefore, we offer a 30-day change-of-mind policy. Please note that we do not provide a free returns service; you are responsible for the return shipping costs. Should you encounter difficulties with this process, please inform us, as we may be able to assist you in finding a suitable carrier.

To qualify for a full refund, the returned item must meet the following conditions:

  • It must be unopened and unused.
  • It must be returned in its original packaging, including any vacuum-sealed products.
  • Both the packaging and the product must be in a resalable condition.

We recommend taking a photograph of the package when handing it over to the carrier to document its condition. In case of damage during transit, we will inform you immediately so that you can make a claim against your carrier for the product. Please note that we can only retain the product for a limited time if the carrier wishes to inspect it for the claim.

Upon receiving your return, we may apply a 10% restocking fee based on the condition of the products. If the product is returned in a used condition, we may only offer a partial refund or none at all, depending on its condition and resalability.

We do not accept responsibility for items lost or damaged during return transit. Therefore, when returning your purchase by mail, we recommend obtaining proof of postage.

Furnt Ltd reserves the right to refuse a refund for any item deemed unsuitable for resale. Once we've approved the condition of your return, a refund will be issued within 14 working days. Please note that we do not refund the original delivery charge. For returns from outside the UK, we cannot arrange collections of unwanted or faulty goods. You'll be responsible for covering the return shipping costs, including any additional delivery charges incurred. If your order arrives damaged, faulty, or incorrect, please inspect the packages upon delivery. If the packaging is open or damaged, please mark it as such on the delivery note. If you find any issues with your order, please contact us within 14 days via email and provide photo evidence of the damage. We will then arrange for collection and replacement as soon as possible.

Please retain all packaging and instructions until the issue is resolved. Collections will be scheduled between 9am and 6pm Monday to Friday, and if you miss the collection attempt, it will be your responsibility to arrange your own collection.

Upon return, the goods will be inspected to ensure they are complete and include all packaging and instructions. If you've utilised our free delivery promotion but decide to return the product(s), you'll be responsible for arranging the return shipment to us, which may incur additional courier charges.