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Frequently Asked Questions
When will my order arrive?
Orders are dispatched within 2–4 business days.
- Standard UK delivery takes 5–7 business days after dispatch.
- Tracking information is emailed as soon as your order ships.
Do you offer express delivery?
- Yes, express delivery is available at checkout.
- Orders placed before 12 PM qualify for next-day dispatch.
- Fees vary by item size and delivery zone.
How can I track my order?
- You’ll receive a tracking link by email once your item ships.
- You can also log into your Furnt account and select My Orders.
What is your return policy?
Returns accepted within 30 days of delivery.
- Items must be unused and in original packaging.
- To start a return, visit the Returns Portal or contact our support team.
How long does it take to receive a refund?
- Once approved, refunds are processed within 5–10 business days.
- Refunds are issued to the original payment method.
Are return shipping costs covered?
- Return shipping is free for damaged or defective items.
- For change-of-mind returns, shipping costs may apply based on size and location.
How should I clean my furniture?
- Wipe with a soft, damp cloth.
- Avoid harsh chemicals or abrasives.
- For upholstery, use a gentle fabric cleaner or dry-cleaning method.
Do products require assembly?
- Most items come partially assembled.
- Simple tools and full instructions are included in every package.
- Estimated assembly time: 15–30 minutes per item.
What if parts are missing or damaged?
- Contact our support team immediately via email or chat.
- Replacement parts are shipped within 48 hours when available.
What payment methods do you accept?
- We accept all major debit/credit cards, PayPal, and Shop Pay.
- Klarna and Clearpay are available for split payments.
Can I change my order after it’s placed?
- Orders can be edited within 24 hours of placement.
- Contact support as soon as possible to modify details or delivery info.
How secure are my payment details?
- All payments are processed through SSL-encrypted gateways.
- Furnt never stores or shares your financial information.

